MOBILITY IMPAIRED TRANSPORTATION SYSTEM (MITS)
The Mobility Impaired Transportation System, known as MITS, is part of Jefferson Transit. MITS provides transportation for persons with disabilities who are unable to use fixed route Jefferson Transit service. The fixed route service has designated bus stops at regular 2-block intervals along specific routes, while MITS service is origin-to-destination and demand responsive. The MITS service, also known as paratransit service, is designed to meet the requirements of the Americans with Disabilities Act (ADA), including a reasonable modifications and accommodations request process. LIFT/Dial-A-Ride is a comparable paratransit service operated by the Regional Transit Authority in Orleans Parish.
MITS service is available to persons who meet specific criteria described in the ADA. Individuals are eligible for MITS service only if there is some part of the fixed route bus system that they cannot use or navigate because of a disability. An individual is eligible if he or she has a permanent, temporary, or intermittent disability as described below and if the fixed route bus system cannot provide service to a particular individual for a particular trip.
In June 2002, we implemented a new evaluation process to determine the eligibility for paratransit riders. The application (see below) must be completed in its entirety and mailed to the MITS office (see address below). Upon receipt of the completed application, a form will be forwarded to the healthcare professional specified on the healthcare professional authorization form. When MITS receives this form from the healthcare professional an in-person interview will be scheduled. All applicants are required to attend an in-person interview. Within 21 days of the interview, the applicant will be notified regarding the status his/her eligibility.
MITS Application
MITS Application – Spanish
Applications are also available by calling or writing the MITS Office and can be obtained in other formats upon request. All applicants are required to attend an in-person interview after the application and heathcare authorization forms have been received by MITS.
MITS, Jefferson Transit Paratransit Service
operated by Transdev, Inc.
118 David Drive, Metairie, Louisiana 70003
Office: (504) 889-7155
TDD: (504) 736-8483
